Contoh Hotel Reservation
HOTEL RESERVATION
Group name
:
1.
Aenul Izzati as Reseptionist
2. Holidin as Customer
3. M. Sugiharto as Customer
4. M.Jauhari Irhash as Customer
5. Salamuddin Pranayan as Customer
6.
Winda Lutfi Nur Hidayati as Reseptionist
(Check-In)
Aenul : Good afternoon. Welcome to the hotel SMIK-os. may I help you?
Salamuddin: I have a reservation for today. It's under the name of Salamuddin.
Aenul : Can you spell that for me, sir?
Salamuddin: Sure. S-A-L-A-M-.U-D-D-I-N.
Aenul : Yes, Mr, we have booked a regular room for you with a view of the sea for two nights. Is that true?
Salamuddin: Yes, it is correct.
Aenul : OK. We also have credit card information on file. If you'll just sign the receipt alone please. and the number of payments.
Salamuddin: Whoa! Rp 700,000 per night!
Aenul : Yes, sir. We are five-star hotels in Indonesia.
Salamuddin: Well, well. I'm here for the business, I stay with my business partner in same hotel. What facility do we get in the that price?
Aenul : yes sir. Then, the buffet every morning, an airport shuttle service, and it’s also free to facility here.
Salamuddin: Hmm. Ok, how much room will I stay?
Aenul : Room 487. And this is your key. To get to your room, take the elevator on the right up to the fourth floor. after you exit the elevator turn left you will find your room.
Salamuddin: good. Thank you.
Aenul : If you have any questions or requests, please dial '0 'from your room. Also, there is internet access available in the lobby 24 hours a day.
Salamuddin: Ok, and what time of check-out?
Aenul : At noon, sir.
Salamuddin: Ok, thank you.
Aenul : You're welcome, sir. Have a lovely stay at the hotel SMIK-os.
(Complaint)
Ugi : good morning
Winda : Good morning, may I help you?
Ugi : yes. I hate to say this, but the services of this hotel is little a dissatisfied
Winda : yes, what is it?
Ugi : The Air Conditioner in my room is not function normally.
Winda : hmm, I know, we will try to improve our hotel services.
Ugi : Alright.
Winda : there may be more that we can help you?
Ugi : for now maybe that's it.
Winda : thank you for your notice.
Ugi : you’re welcome.
Aenul : Good afternoon. Welcome to the hotel SMIK-os. may I help you?
Salamuddin: I have a reservation for today. It's under the name of Salamuddin.
Aenul : Can you spell that for me, sir?
Salamuddin: Sure. S-A-L-A-M-.U-D-D-I-N.
Aenul : Yes, Mr, we have booked a regular room for you with a view of the sea for two nights. Is that true?
Salamuddin: Yes, it is correct.
Aenul : OK. We also have credit card information on file. If you'll just sign the receipt alone please. and the number of payments.
Salamuddin: Whoa! Rp 700,000 per night!
Aenul : Yes, sir. We are five-star hotels in Indonesia.
Salamuddin: Well, well. I'm here for the business, I stay with my business partner in same hotel. What facility do we get in the that price?
Aenul : yes sir. Then, the buffet every morning, an airport shuttle service, and it’s also free to facility here.
Salamuddin: Hmm. Ok, how much room will I stay?
Aenul : Room 487. And this is your key. To get to your room, take the elevator on the right up to the fourth floor. after you exit the elevator turn left you will find your room.
Salamuddin: good. Thank you.
Aenul : If you have any questions or requests, please dial '0 'from your room. Also, there is internet access available in the lobby 24 hours a day.
Salamuddin: Ok, and what time of check-out?
Aenul : At noon, sir.
Salamuddin: Ok, thank you.
Aenul : You're welcome, sir. Have a lovely stay at the hotel SMIK-os.
(Complaint)
Ugi : good morning
Winda : Good morning, may I help you?
Ugi : yes. I hate to say this, but the services of this hotel is little a dissatisfied
Winda : yes, what is it?
Ugi : The Air Conditioner in my room is not function normally.
Winda : hmm, I know, we will try to improve our hotel services.
Ugi : Alright.
Winda : there may be more that we can help you?
Ugi : for now maybe that's it.
Winda : thank you for your notice.
Ugi : you’re welcome.
(Services)
Holidin : hallo.
Aenul : hallo, SMIK-os. Can I help you?
Holidin : yes, I want to play karaoke, where is the room?
Holidin : hallo.
Aenul : hallo, SMIK-os. Can I help you?
Holidin : yes, I want to play karaoke, where is the room?
Aenul : where is your room?
Holidin : my room number on
0078 at 2nd floor
Aenul l : the room is near from your room, you can go there by lift 5th floor, then turn left, the karaoke room is side the cafe.
Holidin : thank you.
Aenul : something else ?
Aenul l : the room is near from your room, you can go there by lift 5th floor, then turn left, the karaoke room is side the cafe.
Holidin : thank you.
Aenul : something else ?
Holidin : no, thanks.
Aenul : ok, you’re welcome.
(Check out)
Irhash : hallo, I want to check out the 687 rooms in the name of jauhari irhash.
Winda : yes, do you enjoy our services ?
Irhash : yes, i enjoy the services here.
Winda : if you want to the airport? we have a free airport shuttle.
Irhash : no, thank you very much. I'm going to another places for a business,
Winda : ok, before you go out. You can pay bill inn?
Irhash : Oh yes of course. How much?
Winda : let me see. Rp 700,000. how do you pay it ?
Irhash : I will pay it in cash, but would you please allow me to take some money from the automatic teller machine ?
Winda :sure, you may go to the atm box there in the right side of the hotel.
Irhash : Thank you.
Winda : you’re welcome.
Aenul : ok, you’re welcome.
(Check out)
Irhash : hallo, I want to check out the 687 rooms in the name of jauhari irhash.
Winda : yes, do you enjoy our services ?
Irhash : yes, i enjoy the services here.
Winda : if you want to the airport? we have a free airport shuttle.
Irhash : no, thank you very much. I'm going to another places for a business,
Winda : ok, before you go out. You can pay bill inn?
Irhash : Oh yes of course. How much?
Winda : let me see. Rp 700,000. how do you pay it ?
Irhash : I will pay it in cash, but would you please allow me to take some money from the automatic teller machine ?
Winda :sure, you may go to the atm box there in the right side of the hotel.
Irhash : Thank you.
Winda : you’re welcome.
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